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	Arkansas Workforce Investment Supplemental Training Resources Problem Solving Process Situation Identify all the characteristics of the situation/project Describe what brought the group together Differentiate fact from fiction Define the problem Write a problem statement Options List possible options Build on previous suggestions Encourage unusual suggestions No judging allowed Disadvantages & Advantages Identify pitfalls/benefits of possible suggestions Assess based on organizational goals/standards of quality Assess how each option makes maximum use of resources Explore how each option will affect other members/constituencies/programs Examine and reexamine unstated assumptions Solution Assure each member knows responsibilities, timelines, and roles of others Build understanding of the role of each member in delivering for the team Follow the plan Assess for desired outcomes Document the process providing a roadmap for future like issues/activities Determine the impact of the action/outcomes on future planning and resource needs Back to Hot Topics
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